What should partners focus on?
Criteria
What Totemic Looks for
Competency
- Internal systems to ensure competence/effectiveness
- Appropriate number of staff in each skill area
- Supervision ratio of managers to employees
Capacity
- Flexibility in volume changes
- Totemic product percent of annual turnover your contracts comprise
- Subcontracting
Consistency
- Adequate facilities and updated technology
- Minimal rework
Control/ Process
- Adaptability of Totemic systems when necessary
Management
- Monitors actual performance against the process
- Quantitatively measure outcomes that are mutually agreed on
- Focus on improvements
Commitment to Quality
- Management inspections, quality control standards, evaluation mechanisms
- Operating and maintenance instructions, quality plans, certificates of conformity
- Service record with other buyers
Finances
- A company’s financial records and ratios
- Financial evidence
- Willingness to provide a financial guarantee
- Quarterly Sales Report
- Annual Sales Report
Anti-Corruption and compliance
- Compliance with government regulations
- Regular safety inspections
- Safety awards
- Anti corruption agreement
Culture and Relationship
- Open working relationship built on trust
- Understands the benefits of “Working together”
- Appreciation to cultural barriers
Communication
- Technology to support timely information flow
- Frequency of updates on outcomes and output measures
- Timely response to issues/discussions/request for information
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